FAQS

We operate in the UK and ship directly from our manufacturers, who are located in China, to you. This fastens the processing and delivery process. We understand the importance of receiving your orders quickly. Our express shipping service ensures that your package will arrive within3-7 business days, almost everywhere you are in the world. We work exclusively with DHL Express.

Orders can be cancelled within the first 15 Minutes after receiving an order confirmation via E-Mail. After the cut-off time, we will initiate processing of your order, which will not allow us to cancel your order.

Since the Mulberry Silk Ponytail is characterised as a hygiene article, it is not possible to return the item.

Absolutely! With a versatile range of textures and lengths, including 3C Mulberry Silk, 4C Mulberry Silk, Yaki Straight, and Kinky Straight ponytails, Obaasante caters to diverse preferences and styling needs. Empower yourself to embrace your hair with confidence and pride through our meticulously crafted products.

Experience the pinnacle of luxury in black hair care with Obaasante's premium Mulberry Silk ponytails, meticulously designed for women with curly to tight curly hair textures. Our ponytails offer unparalleled comfort and protection for delicate strands, elevating your hair care routine to a new level of indulgence.

Of course! You can style it in ponytails, buns, braids, and more. Feel free to share any new hairstyle with us and the community - sharing is caring!

Yes, in combination with a heat protectant, use heat up to 200°C/400°F. Gently detangle, moisturise and shampoo your Mulberry Silk Ponytail with a hydrating shampoo. Avoid moisture stripping shampoos like clarifying products.

Unlike conventional ponytails made with polyester, Obaasante's ponytails are lined with Mulberry Silk, providing unparalleled comfort and protection for delicate curls and coils. This innovative approach ensures minimal friction and damage to the hair, offering a luxurious and pampering experience.

Additionally, Obaasante's ponytails seamlessly blend with natural hair textures, catering to the specific needs and preferences of black women. This combination of luxury, functionality, and inclusivity sets Obaasante apart in the hair care industry, making it the go-to choice for those seeking premium-quality solutions for their curly and kinky-coarse hair.

At Obaasante, we understand that we're not just selling hair – we're offering an experience, a statement, and a lifestyle. Our mission is to deliver solutions meticulously crafted to cater to the distinct needs and desires that reflects in the every day life i.e. to work, to the gym, to a party or any other special occasion.

Absolutely! Obaasante hair products, including our ponytails, feature adjustable straps that allow for customization to accommodate various head sizes. This ensures a snug and comfortable fit for everyone, regardless of their individual head circumference.

The recommended frequency for washing and maintaining Obaasante hair products may vary depending on individual preferences and styling routines. For those who prefer a more natural texture and minimal product usage, washing every 2-3 weeks with a moisturising shampoo is ideal. It's important to emphasise the use of moisturising shampoo to prevent stripping away natural oils, which can lead to faster matting. However, for individuals who use more styling products or prefer a sleeker finish, washing frequency may need to be adjusted accordingly. Ultimately, it's about finding the balance that works best for each person's hair type and desired style.